GOODPAPA provides a straightforward warranty that is processed in the most hassle-free way possible. All products purchased from our online store come with a 30-day, money-back satisfaction guarantee. Also, we offer a one-year warranty on all of our products, it begins from the date you place your order.
Here are the basic facts about how it works:
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in GOODPAPA’s warehouse for inspection, the refund process will begin. Customers will only be charged once at most for shipping costs (this includes returns);No-restocking fee to be charged to the consumers for the return of a product.
1. Returns must include all accessories;
2. Items must include original packaging;
3. For quality related warranty claims,GOODPAPA refunds the cost of the product itself or exchange the same type of product in the same size, subject toavailability;
4. Returns may be rejected if the product does not meet the above requirements;
If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Shipping charges on returned merchandise are at the customer’s expense. However, GOODPAPA will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
For exchanges and returns, please send an email to firstname.lastname@example.org